Accessibility

We welcome all guests at The Hillbrook, including guests with an impairment which could include mobility, sight, hearing and learning disabilities.

This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

Before You Arrive

It is recommended that you discuss your requirements with our reservations team at the time of booking to ensure the most suitable room for your needs is allocated to you.

Car Parking and Arrival

40 car parking spaces are available for guests/visitors at the front of the property. The hotel should be accessed via the main entrance. Access to Reception is available on the ground floor level within the main entrance to the hotel.

Reception

The reception desk is situated inside the main entrance, which is level throughout. The reception and lobby has a hard floor with large carpet matting.

Public Areas

We have a restaurant and bar which are located on the ground floor. Lighting is natural daylight and overhead lighting. An accessible toilet is located on the ground floor.

Dining

The restaurant is situated on the ground floor and is accessible from the reception area. The restaurant and bar has traditional restaurant tables and comfortable seating. Chairs are a mixture of arms and no arms. We are able to cater for various dietary requirements – please speak to the staff on duty. Lighting is natural daylight and overhead lighting. The flooring is hard floor.

Accommodation

We have 24 bedrooms throughout the hotel, situated on the first, second and third floor. Accessible via stairs and lifts. Bedrooms and bathrooms have a mixture of natural daylight, overhead lighting and lamps. Some bedrooms have accessible features, bathrooms and have a short pile carpet. All bedrooms have en-suite bathrooms with anti-slip flooring. Bedrooms with wet rooms are available.

Additional Information

We would be happy to provide a large print version of this accessibility statement should this be required, please inform us upon making your reservation. Please inform us of any dietary requirements, intolerances or preferences that you have. If you would like the evacuation procedures explained to you at the time of checking in, please request this. Should any measurements of any sections of the building be required including corridor lengths, door widths, toilet heights etc, we would be happy to provide these upon
request.

If you require further information which is not covered in this statement or should you have any queries, please let the Duty Person know.